Wallet and network basics
Understand wallets, networks, addresses, confirmations, and exchange rates. See what information you need before exchanging.
FREE COURSE / 06 MODULES01 02
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06 All topics ↗
Course curriculum
Six concise modules with practical examples and self-checks.
Finding and comparing services
Follow the process from choosing a pair to confirming receipt. Pause and verify each stage.
Checking reputation and domains
Learn to compare options and locate an official service website instead of following unsolicited messages.
Messaging a support manager
Review domain history, independent feedback, business details, contact channels, and impersonation signals. A single positive review is not proof.
Completing an exchange and saving records
Use neutral questions about rates, networks, limits, timing, refunds, and required documents. Never share passwords or recovery phrases.
Handling delays and disputes
Read the final amount, network fee, minimum amount, rate lock period, and refund terms.
Example message to support
Hello! Could you confirm the final amount I would receive, transfer network, all fees, rate lock period, and refund process if payment fails? Where can I read your official terms?
Warning signs
!Someone asks for your recovery phrase, private key, or two-factor code
!A contact moves you to a new account and changes payment details in chat
!Someone promises guaranteed returns or demands a release fee
!You are pushed to send funds without written terms